Rated2.0out of 5
We reserved a fhu site, only to find out as we pulled into our site, that it was only w/e. Triple checked our reservation, which indeed said fhu. No one on site to talk to, you have to call. First time I called, I was told fhu sites are only for monthly stays. I called him out on that since we were traveling with friends who were on their fhu reserved site. Then I was told that the people on our site wanted to stay longer, so they had to move us....August 1st! Mind you this is the second week in October and we had no clue! The response....we didn't know how yo reach you? What??? You have my email and my phone number! I was livid! I checked the website to see if there was a difference in price. Indeed there was, so I called again. This time speaking with a woman. I explained again that I was very unhappy with the situation. She stated that there was a refund waiting, but didn't know if the card we used was still accessible. What??? Something now about change of ownership. I kept repeating that I was so frustrated with the situation. If we were there only a night or two, it wouldn't have been an issue. But we were there for 5 nights! No bathroom or shower house on site. Not only that, but the two sites that were fhu, were used by overnighters the whole time we were there! On a positive note, she refunded us the difference ( that had been sitting there since August) and gave us an additional refund.
B.G. · October 2025
- Site
- 2out of 5
- Location
- 3out of 5
- Staff
- 2out of 5
- Cellular
- 3out of 5
- Value
- 2out of 5