We anticipate that our policy can change from time to time, and we expressly reserve the right to change the policy when we find it to be appropriate. Your continued use of our resort constitutes your acceptance of our rules and policies, including any and all changes.
We are not responsible for accidents, injuries or losses due to fire, theft or vandalism.

Campground Information Cancellation Policies

For Cabin Reservations:

Reservations cancelled by 6:00pm PST 15 days or more prior to your scheduled arrival date will be charged a cancellation fee of $25.00 and a 10% processing fee of reservation total with and the balance refunded.

Reservations cancelled 14 days or less from your arrival date will not receive a refund.

Please contact us after 48 hours if you have not received this email.

For RV or Tent Reservations:

Reservations cancelled by 6:00pm PST 8 days or more prior to your scheduled arrival date will be charged a cancellation fee of $25.00 and a 10% processing fee of reservation total with and the balance refunded.

Reservations cancelled 7 days or less from your arrival date will not receive a refund.

If you paid a “Lock Site” fee, this is non-refundable.

Cancellations during a Federal Holiday

For Cabin Reservations:

If you cancel by 6:00pm PST 29 days or more prior to a Holiday weekend or Event Weekend, you will be charged a $25 cancellation fee and a 10% processing fee of your reservation total.

If you cancel 28 days or less from the date of your scheduled arrival you will not receive a refund.

Reservations of 3 days or more is required for all Federal Holidays.

For RV and Tent Reservations:

If you cancel by 6:00pm PST 15 days or more prior to a Holiday weekend or Event Weekend, you will be charged a $25 cancellation fee and a 10% processing fee of your reservation total.

If you cancel 14 days or less from the date of your scheduled arrival you will not receive a refund.

To CANCEL a Reservation:

Please reply to the “Email Confirmation” that was sent when you made your reservation and request your reservation be cancelled.

Once the request has been processed, an email will be sent confirming the change.

Please contact us if you do not receive an email confirming your reservation was cancelled after 48 hours of request.

Reservation Change Policy:

For Cabin Reservations:

One change can be made as long as it is 29 days or more from your arrival date.

If adding a day(s), the credit card used to make reservation will be charged for the additional day(s). If you cancel a day, you will receive a refund of the day cancelled less the processing fee.

Changes made 28 days or less from your arrival date will not be refunded any day(s) cancelled.

RV/Tent Reservation Change:

One change can be made as long as it is 15 days prior to arrival date.

If you are adding days, credit card used at time of reservation will be charged at the time of change.

If canceling day(s), the balance will be refunded less change fee of $25.00.

If email is received 14 days or less, there will not be a refund of any day(s) cancelled.

Federal Holiday Reservations:

Cabins:

Any change request must be received 29 days or more from the date of arrival.

Any change making reservation 3 days or less will not receive a refund.

RV’s/Tent’s:

Any change request must be received 15 days or more from the date of arrival.

Any change making reservation 3 days or less will not receive a refund.

How to CHANGE a Reservations:

Please reply to the “Email Confirmation” that was sent when you made your reservation and request that the change you need to make.

We allow ONE change per reservation with no additional charge to you.

Once the request has been processed, an email will be sent confirming the change.

Please contact us if you do not receive a confirmation of change after 48 hours of request.

Reservation Refund Policy:

We do not give refunds for early departure due to weather, illness, work schedules or other situations that are out of our control.

Camping is an outdoor experience; therefore, we do not give refunds due to sand, trees, the discomforts of nature, illness, work schedules, dislike of your neighbors, or change of minds in staying. We do not refund / pro-rate for early departure.

Arrival and Departure Information:

Arrival Information

Check-In: times are site specific, so please pay attention to what times you are referencing.

RV's & Tents:
Check-in: Noon To receive Bathroom Code and WiFi password, Terms and Conditions must be accepted online, please go to your email confirmation and click on the link and follow those instructions.

Stop at the office when you arrive to receive codes, as we will not give out codes or passwords over the phone.

Lodging:
Check-in: 2:00 PM To receive WiFi password:

To receive the WiFi password, Terms and Conditions must be accepted online, please go to your email confirmation and click on the link and follow those instructions.

Stop at the office to get the key to your unit and receive WiFi Password. We cannot give out passwords over the phone.

Late Arrivals:

If you are arriving after the office closes, arrangements can be made for late arrival. Please call the office and let us know. You will find your reservation packet tacked to the Self Check-In bulletin board just inside the main entrance door in the main building.

Sunday arrivals: The office is closed and you will find your reservation packet tacked to the Self Check-In bulletin board just inside the main entrance door in the main building.

All Late and Sunday Arrivals: Should the Terms and Conditions not be accepted prior to the office closing on your arrival date, or 5pm the night before Sunday arrivals, the WiFi Password and/or Bathroom code will not be in your reservation packet. Please follow the instructions that will be in your reservation packet to receive them.

Departure Information:

Check-Out times are site specific, so please pay attention to what times you are referencing.

RV's & Tents: Check-out: Noon You do not have to come to the office if you do not want to.

Lodging: Check-out: 11:00 AM. Please follow the “Check-Out” procedures given to you when you arrived, instructions are located on the back of the map.

Keys must be returned to the office and dropped into the “red drop box” located to the right of the “office” door. Please note that keys not returned to the office and/or lost will be charged a $35.00 fee to replace the key & key bob. If Cabin is reserved prior to key being returned, the charge will be incurred even if you return the key, as we incur a cost to send staff to Burns to duplicate key and replace key bob for our next guest.

Late Check Out: The Office may be able to arrange a late check out, if available. If prior arrangements are not made before check-out time and you are still on site, another day will be added to your reservation.

Have a safe trip as your travel onto your next destination and we enjoyed having you!

Terms and Conditions

We anticipate that our policy can change from time to time, and we expressly reserve the right to change the policy when we find it to be appropriate. Your continued use of our resort constitutes your acceptance of our rules and policies, including any and all changes.

We are not responsible for accidents, injuries or losses due to fire, theft or vandalism.

Bathroom and WiFi codes: The only people you may share the codes with are those that YOU registered in YOUR reservation and no one else. You do not have our permission to share them with anyone.

Our WiFi is available to our registered guests only, we are located in the middle of nowhere and our WiFi is limited to its use. There is not enough bandwidth to allow live streaming or downloading of any size. You can only live stream or download files by using your data service on your cellular device. In this area Verizon and AT&T works the best. Any customer giving out our WiFi password and/or the Bathroom code to anyone, registered or not, will be asked to leave.

Children: Any child 12 and under must be accompanied by an adult at all times, they cannot be left unattended anywhere within our campground, (Restrooms, Cabins, Main Building, out and about in the campground). THEY CANNOT BE IN OUR RESTROOMS WITHOUT A PARENT WITH THEM, this is for both the child’s protection and anyone that might be in the restroom at the same time.

Visitors: Are considered anyone not registered at the office, and do not have permission to utilize any of the amenities here in the campground. Visitors time on our property is to be limited to no more than a half hour. Each registered customer is responsible for making sure their visitor has stopped at the office and checked in with staff. Any visitor staying longer than 30 minutes must register at the office and pay the visitor fee, which will follow the same rate for “extra person’s” for the site visiting. Visitors may stay overnight if they register and pay the “Extra Person Fee”. There is a maximum occupancy for each site, therefore as long as the site does not exceed the maximum occupancy registering as an extra person will be allowed.

No Smoking:There is no smoking and/or vaping in or around any of our Campground buildings. Oregon State Law is that you must be 10 feet from any window and/or door of any public building. If you smoke in any of our cabins, restrooms and/or buildings, a fine of up to $350.00 will be charged to the credit card on file.

Alcohol: There will be no tolerance of inappropriate behavior resulting from the use of drugs and/or alcoholic beverages.

Trash Cans: Please place all your everyday trash in the trash cans and make sure lids are secure. All trash is to be bagged and dispose of in the trash cans located throughout the campground. Items prohibited from being put in or around the trash cans include furniture, appliances, boxes, electronics, wood, concrete, any building materials, batteries, BBQ's, carpeting or rugs, metals, any hazardous, combustible or flammable materials or substances.

Our local dump DOES NOT allow these items to be disposed of here, therefore, you need to take it with you and dispose of it elsewhere.

• If you leave them for us to dispose of, there will be a charge a $50.00 to transport the item to Burns.

All Vehicles, RV’s, Cars, and 4 Wheelers are to remain on the gravel roads at all times, no driving OR parking on the grass or in the space between the RV/Tent sites or Cabins.

If you need to unload your 4 Wheelers and do not have ramps, please ask the office where you can unload them. Please do not unload them between Cabin or RV sites.

Quiet Hours: 10:00 P.M. to 8:00 A.M. Please do not run generators during this time.

Speed Limit: please observe the 5 mph speed limit in the park and watch out for children playing.

Water: We are on a well, therefore, washing of RV’s or vehicles is PROHIBITED. ALL Guests shall undertake all necessary actions to conserve water and prevent waste, including repairing any leaky fixtures, hoses, etc. No black or gray water is to meet the ground.

Sewer: RV & Restroom Toilets aren’t trash cans! We are on a septic system, please do not flush anything besides human waste and toilet paper. RV’s must be equipped with proper sewer connections at both ends (free of cracks or tears).

No dripping and/or smells are acceptable. The spilling, dumping, or other discharge onto the ground of any water or waste including but not limited to human or animal, is prohibited by law.

Please use the appropriate “Elbow” fitting for your sewer line end. Rocks cannot to be used to hold your sewer line in the sewer receptacle.

If you are going to dump your tank in our septic system,and you have any objects other than bodily (human) waste and RV approved biodegradable toilet paper in your tank, you cannot dump in our septic system. Rocks, Feminine products, hay, rags, ashes, clothes, diapers or wipes, foreign objects, grease oil, or other improper items CANNOT be placed into our sewer system and YES these items have been found in our septic tank.

Site sewer caps must be replaced when leaving the site.

Restroom Etiquette: The only shoes allowed in the showers are flip flops worn nowhere else but in a shower. Chairs are NOT to be placed inside shower.

Everyone likes a clean bathroom so please clean up after yourself.

OUR RESTROOMS ARE NOT COED, therefore use the appropriate restroom..

Outside Lights: Please turn off all outside lights on your RV and/or Cabins when settled or by 10:00 pm at the latest, as we are a “Dark Sky Community”.

Pet Policy: Pets are allowed in most areas of the property, but we ask all dog owners to abide by the following Pet Policy:

For the safety and comfort of other dogs, their owners and non-pet owners, nuisance barking, or aggressive behavior is not allowed at any hour and you will be asked to leave.

Dogs are to be on a leash AT ALL TIMES while outside of your Tent, RV or Cabin. No matter how obedient your dog is.

It is not the job of staff or other customers to clean up after your dog(s).

Children walking the dog must clean up after the dog, if they cannot do that, then they cannot walk the dog unless accompanied by a responsible adult.

If another guests complains that you are not picking up after your dog, you will be asked to leave without refund.

Electronic Signatures:

You agree that your electronic signature, whether digital or encrypted, is intended to authenticate the Terms and Conditions contained herein and to have the same force and effect as manual signatures. Delivery of a copy of this Agreement or any other document contemplated hereby bearing an original or electronic signature by email transmission in “portable document format” (“.pdf”) form, or by any other electronic means intended to preserve the original graphic and pictorial appearance of a document, will have the same effect as physical delivery of the paper document bearing an original or electronic signature.

Refund Policy

Steens Mountain Wilderness Resort