Terms & Conditions
ARROWHEAD RESORT
LODGING RESERVATION INFORMATION AND POLICIES
RESERVATIONS
Guests are responsible for reservations once a deposit is paid. We will charge the card on file 7 days before your check-in date. If you need to make changes or cancel please let us know before the card is charged. There are NO REFUNDS once a deposit is paid; Also Includes EARLY DEPARTURE, BAD WEATHER, OR NO SHOWS.
PET POLICY
Dogs only are allowed inside our accommodations
EXCEPT the Manor and Cottage
Dogs are $25 per reservation (no refunds) including a $150 cleaning deposit. Once the accommodation has been cleaned and no issues are found the deposit will be refunded to the Credit Card on file. Please allow 48 hours after checkout for the refund to show up.
DEPOSITS
Arrowhead Resort must receive a deposit equal to the cabin nightly rate plus tax, as well as a floating deposit. A reservation is not guaranteed and subject to cancellation until the deposit is paid in full.
FLOATING POLICIES
Our lodging facilities are a special accommodation for our floating guests. We expect our lodging guests to float with us. THEREFORE, FLOATING DEPOSITS MAY NOT BE USED TOWARDS LODGING CHARGES OF REFUNDED IF YOU CHOOSE NOT TO FLOAT.
We recommend that you call 918-456-1140 or fill out our floating form https://form.jotform.com/250443544005144 to make your floating reservation as soon as possible. We cannot guarantee equipment availability without a floating reservation made prior to your arrival.
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CANCELLATIONS
Please see the attached cancellation/refund policy
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CHECK-IN AND CHECK-OUT
Check-in is at 4:00 p.m. or later. Check-out is no later than 10:00 a.m.
KEY DEPOSIT
A $20.00 key deposit is required for each key. Deposit will be returned when key is returned upon check-out.
DAMAGE/THEFT POLICY
Upon check-in, a credit card will be required and kept on file until your cabin has been inspected after departure. Any damages or missing items will be charged to the card. If the housekeeping staff finds the cabin excessively dirty, we will charge the extra time spent cleaning to the credit card.
SMOKING POLICY
All facilities are non-smoking. If smoking is found in your cabin, your credit card will be assessed a $150.00 freshening fee. Smoking is permitted outside on porches and decks.
CABIN AMENITIES
Linens and pillows are not furnished for bunk beds. Towels are also not furnished. Please bring your own.
Pots, pans, dishes and silverware are not furnished. Disposable plates and silverware are recommended. Cabins have microwaves and coffee pots, as well as charcoal grills.
EXCEPTIONS –
Please refer to the specific Amenities Sheet if lodging in the Manor or Cottage.
NOISE CONTROL
QUIET HOURS ARE 11:00 P.M. TO 7:00 A.M. Please respect the rights of other guests. Radios and conversations must be low enough that they are not heard by the other guests. If management receives a second complaint, you will be asked to leave without a refund. SECURITY IS ON SITE WEEKENDS AND HOLIDAYS.
RECREATION EQUIPMENT
Basketballs and volleyballs are available at the office. A deposit is required and will be refunded upon return of the equipment.
POLICY – CANCELLATION 2027
CABINS, CAMPSITES, and LODGES
If you cancel your confirmed reservation outside of 7 days of your arrival, Arrowhead will allow you to move the date until Sept 30th of the current calendar year or a full refund. If it is within 7 days of your arrival you will forfeit your accommodation(s) deposit. The floating deposit will be refunded.
When the new reservation is made a $10.00 rebooking fee will be charged to the new reservation.
No deposits will be held for the following year.
Confirmed reservations cancelled within 7 days of arrival and no shows, are forfeited.
There are no refunds/credits for early departure or severe weather conditions. ONLY the floating deposit may be refunded if the river is deemed non-floatable based on the safety standards set by the Illinois River Association. Campers—please see Camping Policy for Special Conditions.
Cancellation request of a confirmed reservation must be sent via e-mail by the guest who made the reservation, not a representative of that guest.
*FAILURE TO PAY REMAINING DEPOSIT WILL RESULT IN YOUR RESERVATION BEING CANCELLED.
FOR YOUR FLOATING and RESORT SAFETY :
-Wear your life preserver
-Watch the river ahead of you
-Stay to the inside of curves
-Avoid logs, do not grab branches
-Do not jump or dive in river-No rope swings
-Wear old river shoes and sunscreen
-Observe no trespassing signs
VIOLATIONS SUBJECT TO FINES
-Children 2-12 (no children under 2 allowed to float)must wear life preservers
-No glass or Styrofoam-No littering
-No use of profanity or obscene behavior
-No hard liquor allowed and beer up to 9%
-No firearms
-No tying kayaks/rafts
We hope that everyone enjoys their trip on the river! PLEASE respect the rights of others! MISBEHAVIOR will result in removal from the river, possible fine or arrest and NO REFUND!
GROUP LEADER- Please read carefully-
YOU ARE RESPONSIBLE for the accuracy of all names listed on this page and those continuation pages attached. You are also responsible to make sure each individual understands and agrees to the terms and conditions of the Release of Liability below and the guidelines above. You also agree to assist Arrowhead Resort Inc in any way necessary to collect funds for abused or abandoned equipment and to defend against lawsuits that violate the Release of Liability signed by participants of this group. As a group leader of a church or scout troop, you may assume full responsibility for the entire group.
THIS IS A RELEASE OF LIABILITY, PLEASE READ
ASSUMPTION OF RISK
The undersigned Participant acknowledges that river rafting, canoeing, kayaking, camping and its associated activities are by their nature potentially dangerous and the risk of bodily injury, drowning, and mental anguish exists. Serious or minor injuries may occur when traveling to and from the river, from falling out of a boat, flipping a boat, collision with objects in the river with a boat, from jumping or diving from a boat, rope swing, or fixed object, injury during hikes, from insect stings, from sunburn and other unforeseen occurrences. The Participant acknowledges the extent of the risks involved in the activities described by this agreement and voluntarily and freely chooses to incur such risks. A safety orientation will be given to those who ask before the Participant goes on the river.
EXEMPTION FROM LIABILITY
The Participant releases Arrowhead Resort Inc and its employees from any and all liability and claims whatsoever, including strict liability, and negligence arising out of any damage, loss or injury to the participant or participant’s property while upon the premises or using the equipment of Arrowhead Resort Inc or while participating in any of the activities contemplated by this agreement.
COVENANT NOT TO SUE
The Participant agrees never to institute any suit or action at law or otherwise against Arrowhead Resort Inc and its employees arising from the activities contemplated by this agreement.
INDEMNITY AGAINST THIRD PARTY CLAIMS
The Participant will indemnify, and hold harmless Arrowhead Resort Inc and its employees from any and all losses or claims, which may be initiated by any other person or organizations, and which arise directly or indirectly from the activities contemplated by this agreement.
CONTINUATION OF OBLIGATIONS
The Participant agrees that the terms and conditions of the foregoing ASSUMPTION OF RISK, EXEMPTION OF LIABILITY, COVENANT NOT TO SUE, AND INDEMNITY AGAINST THIRD PARTY CLAIMS shall continue in full force at all times during and after participating in the activities of Arrowhead Resort Inc, and shall be binding upon the heirs and executors if the Participant or his/her estate.