Cancellation Policy

Modify/Canceling your Reservation

General Cancellation Policy: All reservations are due in full at time of booking. If a reservation is canceled prior to 14 days of check-in, a full refund will be issued minus any platform and credit card fees. Reservations canceled between 7 and 14 days will receive a 50% refund minus fees and cancellations under 7 days will receive no refund. PLEASE NOTE: For reservations booked through Oakwood Lodging or those receiving a special group rate, cancellations must be made at least 30 days prior to check-in to receive a full refund minus fees. Early departures are not entitled to a refund. Reservations are held until 11:59pm the day of your scheduled check-in on a single day reservation or 11:59pm on the second day after your scheduled check-in on a multi-day reservation. If you are arriving after 6:00pm, please call us at 419-502-2555. (Arrangements must be made to gain entry into the resort after 6:00pm.) If you have not contacted us by phone to advise of your arrival time, your site will be made available for rental. There are no refunds.Specific site requests or bookings are not guaranteed.