Terms & Conditions

WELCOME TO CANOPY OAKS -YOUR ADVENTURE STARTS HERE! 

At Canopy Oaks Luxury RV Resort, we don’t just offer a place to stay -we create a place to belong. From happy hours and friendly neighbors to beautiful surroundings and endless sunshine, this is your home away from home …...or maybe your forever one. 

CHECK-IN & CHECK-OUT: 

·         RV Sites: Check- In at 1pm and check-out is at 11am. -You must check in at the Resort Office (Parking limited to 2 vehicles) 

·         Cottages: Check-in at 3:00pm and Check-out at 11am. 

·         If you need a later check-out, please go to the Guest Services desk.  A fee of $25 for the 1st hour will be charged. If you stay over 2 hrs. past check-out, you will be charged a full day. A one-hour early check-in will cost $25. Please inquire if it is available, to avoid waiting.  

·         Electric: Any stay of less than 27 days your electricity is included. For those staying more than 28 days or more, you will be charged a $200 deposit fee at the time of check-in.  Once you depart, they will do a final reading, and you will be credited or charged for the difference.  Your credit card will be charged monthly if you stay for more than 28 days. If you extend from the 27-day original booking or book online, you will be charged for the original 27 day stay..   

·         Quiet Time: 10:00pm-7am 

 CANCELLATION POLICY: 

·         Cancellations made more than 60 days prior to arrival: full deposit minus a $25 cancellation fee. 

·         Cancellations made 46-59 days: 50% of the deposit will be refunded. 

·         Cancellations made in less than 45 days: 100% will be forfeited.  

·         No refunds for a No-show reservation or early departures. 

PAYMENTS & DEPOSITS: 

·         All stays of less than 7 days are paid in full at the time of booking. 

·         Stays of 7 days or longer require a 25% deposit upon booking. All remaining balances are to be paid upon arrival at the resort with a credit card.  

·         Cashless Resort- We allow” cash” but only for Tips at the Tiki Bar.  

·         A credit card is the only payment accepted when booking a site.   

·          By using your credit card for a deposit, guarantee or payment, you authorize Sunlight Resorts/Resort at Canopy Oaks Management, LLC to charge any expenses, late fees, charges and damages incurred during your stay to that credit card or apply funds you have on deposit against what you owe.  

PET POLICY: 

·         Non-aggressive pets are welcome and must be registered at the Guest Services office before the day of arrival.  

·         Pets are not allowed in any resort buildings- clubhouses, pools, laundry rooms, bathhouses or playgrounds in order to maintain a clean environment. Based on ownership of a cabin, pets may not be allowed.  

·         Pets must always be accompanied by their owner and remain on a leash no longer than 6 feet. Pets may not be left unattended outside or tied to any object. Temporary pet fencing is permitted only on the RV pads when the owner is present outside. Fencing must not exceed 24–32 inches in height and may not be placed on any grassy areas.  

·         Pets are welcome at our resort. For the comfort and safety of all guests, ONLY non-aggressive pets are permitted. Pets must be well-behaved, leashed at all times, and owners are responsible for cleaning up after them. Pet Vaccination records must be up to date and presented upon check in.

·         3 pet maximum at each site. 

·         Additional Pet Fees: 

·         $20 for the week (up to 2 pets) + $5 per additional pet. 

·         $50 for the month (up to 2 pets) + $10 per additional pet. 

·         Cottages - Fees will be charged if damage is identified. 

 

RESORT WIFI & COTTAGE WIFI: 

General Resort and Cottage Wi-Fi:

·         Network Name- Canopyoaksguest 

·         Password: canopy12 

(For 24/7 support to troubleshoot your wifi, the number is 888-507-1128)

RV’S, VEHICLES & GOLF CARTS: 

·         Only cars, trucks and insured golf carts are permitted on RV pads. Speed Limit throughout the park is 15 mph!

·         Side-by-sides, mules, ATVs, UTV's, Dirtbikes and similar vehicles (including street-legal) are not permitted to be driven within the park or on park pavement. Park roads are private and not subject to public road rules. These vehicles must remain on trailers and be parked in designated overflow parking only. All vehicles must be registered at the front desk. Violations may result in removal from the park. (To maintain a fair and enjoyable experience for everyone, this park rule will be consistently applied without exception. We appreciate your understanding that these policies are final and not subject to individual modification.)

·         Golf Carts: Drivers must be 16 (with a valid drivers’ license).  

·         Bikes and scooters must have lights (required) when driving at night for safety.  

·         Vehicles in disrepair are not allowed on property. Sleeping in vehicles is prohibited.  

·         Only (1) habitable and (2) non-habitable vehicles are allowed per site. No parking on grass at any time. Vehicles must be always parked on the RV pad. Additional fees may apply if you have more than the designated number of vehicles

·         All boats and trailers must be parked in overflow parking, not on your RV pad. Please check in advance to ensure parking for boats /trailers is available.  

·         Repairs and maintenance of vehicles is strictly prohibited on lots, unless approved in advance in writing.

·         RV washing is permitted for a fee of $30 per wash. Wash passes are available at the Guest Services office and must be displayed while washing

·         RV’s must be in good condition and, if older than 15 years, must be approved in advance with pictures by the General Manager. 

·         No School Buses, pop-up campers, commercial trucks, 18 wheelers, or tent camping.

 TRASH PICK-UP: 

·         In order to keep the resort clean, we will do trash pick-up during the High Season (December-March)-Monday, Wednesday, Friday and Sunday.  From April-November, we will pick up trash on Monday, Wednesday, Friday, and Sunday upon departure.

·         Trash is to be placed at the front of your site no later than 10am. Trash is not to be left outside overnight. If you depart prior to trash collection day, please take trash to our designated trash location.

LOST & FOUND: 

·         Please check at the Guest Services desk, in the main clubhouse, if you lost any items while at the resort. Unclaimed items will be donated every Monday, if not retrieved. 

ALCOHOL & COOLERS: 

·         Alcohol: Only Alcohol purchased at the Tiki Bar, Café or in the General Store is allowed around the pool and common areas. Guests can enjoy their personal beverages at their cottage or RV site. Ice chest and coolers are prohibited around the pool, Tiki Bar or in amenity areas. 

FIRES & COOKING: 

·         Campfires: Guests are welcome to use Our firepits, LP gas fire pits, or Soho. 

·         Grills: There are grills placed around the resort for your use. Please make sure to clean after each use.  

·         No wood burning fires on sites with Tiki Huts.

AFTER HOURS & EMERGENCY POLICY: 

·         General, Medical & Fire Emergencies: Dial 9-1-1 

·         If an emergency, please state your street name and lot # or cottage. 

·          After Hours # is 1-863-604-4281.If you need general assistance, that can’t wait till the next day, but is not deemed an emergency, please call this #.  

SECURITY: 

·         Video cameras are in use in common areas around the Resort. Video cameras and gates at the entrance, or lack thereof, are not a guarantee of personal safety, protection of personal property, or prevention of criminal activity. 

·         Management is not responsible for lost, stolen, or damaged articles. Please locks valuables and bikes up when not in use or overnight.  

 

 

POOL:

  • Pool opens at 8am till dusk. Pool is cleaned daily - limited hours for use may exist. Pool is subject to be closed if maintenance, inclement weather, or poor weather conditions in general arise. By using our facilities, you acknowledge and agree that such interruptions may occur without prior notice and refunds or credits will not be issued for such circumstances.

  • You and those accompanying you must have your wristbands to enter the pool area. No one without a reservation or visitor's pass is allowed at the pool area.

  • Friends or family of guests are charged $15 a day to use the pool.

  • Any bodies entering the pool water are to be charged $15 a day to use the pool, this includes children.

  • Management company is not liable for injuries sustained as a result of amenity misuse.

  • Children fourteen (14) and under must be supervised by an adult at all times when around the pool area.

  • No lifeguard on duty. Swim at your own risk.

  • No food or drinks inside the pool itself or around the pool ledges when at the pool. Fl law prohibits food or drink inside of the pool and on the wet pool deck.

OTHER RESORT POLICIES: 

·         Children: Parents are responsible for their children at all times. Guests under 14 must always be accompanied by an adult around the resort and at the pool.  

  • Flags: Flags of current nations, states, provinces, sports teams, military (branches only), and college affiliations are permitted. No other flags are permitted including the display of political flags, symbols, or materials (including but not limited to banners and posters) representing any political party, movement, or agenda, confederate flags, flags containing profanity/ inappropriate visuals, flags containing hate speech/ discrimination of all forms. 

·         Resort Visitors: Guest may have up to 4 -guests during high season (January 1st -March 30th). Additional guests, outside of the 4- guest limit after high season, must be approved in writing by management. Visitors must be registered with Guest Services PRIOR to arrival. Management reserves the right to adjust this policy as needed.    

·         Site Condition: Please keep your rv site tidy and debris free. Please do not use air conditioners not designed for RV use (i.e., window units or evaporative coolers). Only outdoor patio furniture and items intended for outside use are allowed outside the RV and must be kept to a minimum. Indoor furniture such as couches, recliners, and end tables are not permitted outside the RV.

·         Packages and Mail-Mail can be picked up in the Guest Services Office or identified area. Management is not responsible for any mail or packages delivered to the resort. You ship at your own risk.  They must be of a reasonable size and weight. Oversized packages can be turned away so please check with Guest Services before shipping. All package. MUST be picked up within 48hrs. or it will be sent back. Management may adjust or terminate this service at any time with no notice given.  

·         Firearms: Discharging a firearm is strictly prohibited at the resort. 

·         Fireworks: Are not allowed at any time during your visit. The resort may have fireworks on display for the holidays outlined by FL law -New Years Eve, New Years Day and Independence Day.   

·         Gym-You must be 15 years of age to use the gym. 

SUNLIGHT COTTAGE FEES: 

·         Cleaning Fees-There will be a $150.00 fee per stay.

·         Resort Fee-For stays longer than 10 days, a resort fee will be charged will be at $10 per day, $50 per week or $100 per 27 days or longer. If you extend or rebook within the same month, the $100 fee will be charged.  

Management will not be liable for damage, injury or loss to individuals or property. * Management reserves the right to amend this policy or any other policy stated above without prior notice.  

Disclaimer: Sunlight Resorts & Resort at Canopy Oaks Management, LLC and ownership assume no responsibility for accidents, or loss from any cause, including theft, fire, or Acts of God, to either the property or person of any guest or visitor within the resort.  We retain the right to evict individuals without refund for inappropriate behavior, damage to property, etc. Rules/ Policies may be amended at any time, and management reserves the right to deny passes for those not registered or staying at the resort with an RV owner or guest at a cottage.