Terms & Conditions

Welcome to Cayuga Wine Trail Campground & Cabins’ website. By accessing or using our website and/or booking our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site

www.winetrailcampground.com

1. Use of Website

  • You must be at least 18 years old to use our website or make a booking.

  • You agree not to use this site for any unlawful purpose or to violate any laws.

  • We reserve the right to refuse service, terminate accounts, or cancel bookings at our sole discretion.

2.  Reservations and Payments

  • All reservations must be made through our official website or authorized channels.

  • A valid credit/debit card is required at the time of booking.

  • Full payment will be required to secure your reservation.

3. Cancellation and Refund Policy

  • Cancellation policies vary depending on the season and length of stay. Please refer to your booking confirmation for specific terms.

  • Refunds are provided only according to the terms stated in the cancellation policy.

  • No-shows and early departures are non-refundable.

4.  Campground Rules

  • All guests must follow posted campground rules and quiet hours (10 pm - 9 am).

  • Fires are permitted only in designated fire pits and may be subject to weather restrictions.

  • Pets are allowed only in designated areas and must be kept on a leash at all times.

  • You are responsible for the conduct of all members of your party and any damage caused.

5.  Liability Disclaimer

  • Cayuga Wine Trail Campground & Cabins is not responsible for any injury, loss, theft, or damage to persons or property occurring on-site.

  • You assume all risks associated with camping and use of the campground facilities.

6.  Privacy Policy

  • We respect your privacy. Any personal information collected via this website is handled in accordance with our Privacy Policy.

  • We do not sell or rent your personal information to third parties.

7.  Intellectual Property

  • All content on this site (including logos, images, text, and design) is the property of Cayuga Wine Trail Campground & Cabins and may not be used without permission.

8.  Third-Party Links

  • Our site may contain links to third-party websites. We are not responsible for the content or practices of those sites.

9.  Modifications to Terms

  • We may update these Terms and Conditions at any time. Continued use of the site indicates your acceptance of any changes.

 10.  Contact Us

For questions about these Terms, please contact us at:

📧 Email: winetrailcampground@gmail.com

📞 Phone: (607)869-9787

📍 Address: 6590 South Cayuga Lake Road 

                    Ovid NY 14521

 

Cancellation Policy

We understand that plans can change. The following cancellation policy applies to all campsite, RV site, and cabin reservations made at Cayuga Wine Trail Campground and Cabins.

🔄 

Standard Cancellation Terms

7 days before - no refund

8 - 20 days before 50% refund 

21 days before full refund

☔ 

Weather Policy

  • We do not offer refunds for weather-related cancellations unless the campground is officially closed due to hazardous conditions (e.g., flooding, road closures).

  • We recommend you check the local forecast and come prepared for seasonal conditions.

🛖 

Cabin, Campers, Tents and RV Sites Bookings

  • Cancellations for cabins, campers, tents and RV sites:

  • 7 days before - no refund

  • 8 - 20 days before 50% refund 

  • 21 days before full refund

🕷️ 

Wild Nature Clause (Yes, This is Real)

This is camping—in nature—on purpose.

We do not offer refunds if:

  • You see a spider or a crawling creature

  • A raccoon looks at you funny

  • You hear an owl at night

  • Pine needles fall on your car

If you’re looking for a bug-free experience with air conditioning and turn-down service, you might want to try a hotel. 😉 But if you’re here for the stars, trees, frogs, and fresh air—you’re in the right place.

📅 

Canceling a Reservation

  • From May 1 to October 31:
    You may cancel your reservation by contacting us directly via email or by calling us during business hours

  • From November 1 to April 30 (Off-Season):
    Cancellations must be made through your guest profile on Camspot. During the off-season, we operate with limited staffing and cannot process cancellations manually.

Please note:

📌 We do not accept cancellations via voicemail.

📌 All cancellations are confirmed by email—keep your confirmation for your records.

💡 

Trip Insurance

We strongly recommend purchasing travel insurance if you are booking multiple sites or planning a group stay, especially during peak season (May–October).

Refund Policy

At Cayuga Wine Trail Campground & Cabins, we strive to provide fair and transparent refund terms while maintaining the operational needs of a small, seasonal business in the Finger Lakes region. Please review the following refund guidelines:

✅ 

Eligibility for Refunds

Refunds are issued based on the timing of your cancellation:

7 days before - no refund

8 - 20 days before 50% refund 

21 days before full refund

☔ 

Weather & Force Majeure

  • Refunds are not provided due to weather conditions unless the campground is officially closed by local authorities due to severe weather (e.g., flooding, road closures).

  • Refunds are not issued for early departures, late arrivals, or personal schedule conflicts.

🕷️ 

Wild Nature Clause

This is the Finger Lakes wilderness, not a hotel lobby.

We do not provide refunds due to:

  • Spiders, bugs, raccoons, frogs, chipmunks or squirrels 

  • Birds singing too early or owls hooting too late.

  • Pine needles, dirt, pollen, or “too much fresh air.”

  • Natural sounds like crickets, coyotes, or wind in the trees.

If you’re here, you’re choosing nature—with all its beauty and unpredictability. We promise it’s worth it

🧭 

How to Request a Refund

  • In-Season (May 1 – October 31):
    Refunds can be requested in any of the following ways:
    – Through your Camspot guest profile
    – By emailing us at winetrailcampground@gmail.com
    – Or by calling during business hours at (607)869-9787 

  • Off-Season (November 1 – April 30):
    All refund and cancellation requests must be submitted through your Camspot guest profile.
    We operate with limited staff during this time and cannot process cancellations manually.

💳 

Refund Method

  • Refunds are issued to the original payment method within 7–10 business days of cancellation confirmation.

  • Credits for future stays will be confirmed by email and stored under your reservation account.

ℹ️ 

Final Notes

We are a small campground operating seasonally in the Finger Lakes region. We appreciate your understanding and cooperation with our refund policies, which help us continue to offer a high-quality outdoor experience to all our guests.

Check-In Policy 

Welcome to Cayuga Wine Trail Campground & Cabins! We want your arrival to be smooth and stress-free, so please review the following check-in guidelines before your stay.

🕒 

Check-In Times

  • RV & Tent Sites: Check-in available after 12:00 PM 

  • Cabins & Rental Trailers: Check-in available after 2:00 PM

🗝️ 

Key Pickup for Rentals (Cabins & Campers)

  • If you’ve reserved a cabin or rental camper, please stop by the campground office to pick up your keys during office hours.

  • Planning to arrive after office hours?
    No problem! Just let us know at least 24 hours in advance, and we’ll make sure your keys are waiting for you inside your cabin or camper when you arrive.

  • Leaving before office hours?
    Simply return your keys to the drop box located in front of the office before departing.

  • Staff are available to assist during posted office hours if you need anything.

We’re happy to have you here—now go enjoy the fresh air, forest sounds, and freedom of the Finger Lakes!

Check-Out Policy 

We love having you here, but all good camping trips must come to an end. To keep the campground running smoothly and fairly for everyone, we kindly ask you to respect the following check-out guidelines:

⏰ 

Check-Out Time

  • Campsites and RV spots:
    Please check out by 11:00 AM

  • Cabins and Campers:
    Please check out by  11:00AM

🙌 

Why It Matters

We know packing up can take time—but your punctual check-out helps us and everyone involved:

  • Prepare and clean the site for the next campers (who are likely circling the campground with hopeful eyes),

  • Keep our cleaning team on schedule, and

  • Ensure a smooth and stress-free arrival for the next guests.

Late Check-Outs

  • Late departures without prior approval may result in an additional day charge.

  • If you need extra time, please ask at least 24 hours in advance. If your site isn’t reserved, we’ll do our best to accommodate.

✅ 

What to Do Before You Go

  • Leave your site clean—pack out what you packed in 🏕️

  • Fire rings: extinguish fires completely (no smoldering logs, please!)

  • Return rental items or keys to the camp office or the mail box in front of the office 

  • Say goodbye to the chipmunks (they’ll miss you)

 

📞 Need Help?

If you’re unsure about your check-out time or want to request a late departure, contact us at:

📧 winetrailcampground@gmail.com

📞 (607)869-9787 

Office Hours Policy

Our campground operates seasonally, and so does our front office. While we love helping our guests, we are a small team, and our availability may vary depending on the time of year.

🕰️ 

In-Season Office Hours (May 1 – October 31)

  • Monday – Wednesday: 9 AM - 6 PM

  • Thursday - Saturday 9 AM – 8 PM  (subject to change during holidays or special events)

  • Sunday 12 PM - 3 PM

During these months, staff are on-site daily to assist with:

  • Check-in and key pickup for rentals

  • Firewood or store purchases

  • General questions and campground support

  • Lost & found, maintenance requests, or emergencies

❄️ 

Off-Season Office Hours (November 1 – April 30)

  • Our campground office is closed to walk-ins during the off-season.

Please note:

📞 Phone calls and voicemails are not monitored daily during the off-season. Email is the best way to reach us.

📦 Key & Equipment Drop-Off

  • A secure drop box is located in front of the office for after-hours key returns and paperwork.

📣 Need Help Outside of Hours?

We always try to support guests, even after hours—especially in emergencies. If you are experiencing a true emergency (e.g. no power or water in a rental, security concern), please call (607)869-9787 

🔇 

Quiet Hours

  • Quiet hours are from 10:00 PM to 9:00 AM.

  • Please lower voices, turn off music, and silence generators during this time.

  • We want everyone to enjoy a peaceful night under the stars (and not wake up the neighbors’ kids 😉).

🚮 

Trash & Recycling Policy

  • Please take your trash to the dumpsters near the campground exit.

  • Recycling bins for glass, plastic, and cans are available.

  • Do not leave trash at your site—it attracts wildlife, and not the cute kind.

🧼 

Clean Site Policy

  • Guests are responsible for leaving their site clean, just as they found it.

  • Sites left with excessive trash, damage, or fire mess may be subject to a cleaning fee.

🚭 

Smoking & Vaping Policy

  • Smoking is allowed only at your campsite, and never in cabins, buildings, restrooms, or shared spaces.

  • Always use ashtrays and take fire safety seriously.

📶 

Wi-Fi / Connectivity Info

  • Free Wi-Fi is available near the office or main common areas.

  • Please note: this is the forest, not a internet café in the city—connection may vary.

  • We encourage you to unplug from screens and plug into nature 🌲

👥 

Day Guest & Visitor Policy 

We welcome guests to share the campground experience with friends and family, but because we are a private campground with limited space and resources, all day visitors must follow the guidelines below.

By making a reservation, you agree to these terms.

📅 

Day Guest Hours

  • Visitor hours: 9:00 AM to 8:00 PM

📝 

Registration Required

  • All day guests must be registered in advance or at the campground office upon arrival.

  • Unregistered or unauthorized visitors may be asked to leave the property.

💵 

Visitor Fee

  • A day-use fee of  $ 3 per person applies for all visitors over the age of 5.

  • The fee includes access to shared amenities (bathrooms and picnic areas.).

🚗 

Parking & Passes

  • All guest vehicles must display a Visitor Pass, available at the office or through your Campspot profile.

🛑 

Important Rules for Day Guests

  • No alcohol, smoking, or loud music in shared areas

  • No use of the swimming pool (Only visitors of our seasonal guests are granted the privilege of using the swimming pool)

  • Visitors must stay with their host and follow all campground rules

⛺ Respect for Other Campers

  • This is a quiet, family-friendly campground.

  • Visitors who disturb other guests or violate policies may be asked to leave immediately and may impact the primary guest’s ability to book in the future.

❗ Note

We reserve the right to limit or restrict visitors during peak weekends, holidays, or special events, to protect the comfort and safety of all registered guests.

🔥 

Campfire Policy

  • Campfires are allowed only in designated fire rings.

  • Never leave a fire unattended, and always fully extinguish it before going to sleep or leaving your site.

  • During dry weather or fire danger alerts, fires may be temporarily prohibited (we’ll post updates at the entrance and online).

  • Firewood is available for purchase at the camp store. 

  • You allowed to collect dry branches and fallen wood for campfires. However, cutting or damaging live trees or shrubs is strictly prohibited. 

🎆 

Fireworks Policy

For the safety of all guests, wildlife, and our forest environment, fireworks are strictly prohibited at Cayuga Wine Trail Campground & Cabins.

❌ What’s Not Allowed:

  • No fireworks of any kind, including sparklers, firecrackers, Roman candles, bottle rockets, or novelty items

  • No explosives or pyrotechnic devices

  • No sky lanterns or loud celebratory noise makers

🌲 Why?

  • We are located in a wooded, natural environment where fire risk is serious—especially during dry conditions.

  • Fireworks can start wildfires, disturb wildlife, and frighten pets and young campers.

  • Use of fireworks is also illegal in many parts of the Finger Lakes region, especially on private property like campgrounds.

🧯 Important Note:

Anyone found using fireworks on the property may be asked to leave without a refund and could be reported to local authorities.

We appreciate your help in keeping Cayuga Wine Trail Campground & Cabins safe, peaceful, and welcoming for all.

🏊‍♀️ Swimming Pool Policy

By making a reservation at Cayuga Wine Trail Campground & Cabins, you acknowledge that you have read and agree to follow the rules and safety guidelines for using the swimming pool. The pool is a shared amenity for registered guests only, and we want everyone to enjoy it safely and respectfully. The swimming pool open starting Memorial Day weekend and terminates on Labor Day. In case the pool is closed due to maintenance or unexpected repairs, no refunds or credits will be issued.

📋 

General Rules

  • Use of the swimming pool is at your own risk.
    There is no lifeguard on duty.

  • Children under 16 years old must be supervised by an adult at all times.

  • Pool hours: 9:00 AM – 8:30 PM during the summer. 

  • The pool is closed at night for safety and maintenance.

  • Please help us keep the water clean for everyone.

🛑 

Not Allowed in the Pool Area

  • No running, diving, pushing, or horseplay

  • No glass containers (use plastic only)

  • No food, alcohol, or smoking in the pool area

  • No pets in or around the pool

  • Urinating in the pool is strictly prohibited

🧼 

Cleanliness & Courtesy

  • Please dry off before entering cabins, restrooms, or indoor areas.

🔒 

Private Pool – Registered Guests Only

  • The pool is for use only by guests with an active reservation

  • No outside visitors or day guests are allowed to use the pool

  • Only visitors of our seasonal guests are granted the privilege of using the swimming pool

⚠️ Safety Notice

  • In case of emergency, call 911 and alert campground staff immediately.

  • If rules are not followed, we reserve the right to remove guests from the pool area or restrict access without refund.

Thank you for helping us keep the pool safe, peaceful, and enjoyable for everyone.

🐶 

Pet Policy

  • Well-behaved dogs are welcome!

  • All pets must be kept on a leash at all times and not left unattended at your site.

  • Please clean up after your pet—waste bag stations are located at bath houses.

  • Aggressive behavior may result in being asked to leave the campground.

  • Valid vaccination certificates must be submitted to the campground office either prior to or on the day of check-in.

🛥️ 

Boat, Trailer, RV Storage Policy 

As part of our continued effort to improve the campground and provide a clean, organized, and enjoyable space for all guests, we are updating our storage policy for boats and trailers.

🚧 

Upcoming Improvements

We’re investing in improvements of existed storage area for boats and trailers, with a better layout and improved surfaces. This will reduce congestion, increase safety, and allow easier access for all quests— especially during high season.

📅 

New Policy Effective May 1,  2026

Starting May 1,  2026 all boats and trailers stored on campground property will require a designated, paid storage space.

This change supports:

  • Fair use of limited land

  • Funding for ongoing site improvements

  • A more organized and safe environment

💰 

Storage Rates

  • Boat / Trailer storage:
     $2/day

  • Camper/ RVs  storage:
     $2/day

Storage spots will be assigned based on availability. Seasonal and long-term guests will receive priority access.

⏳ 

Transition Period: Until  April 30,  2026

To make this a smooth and fair transition, all guests have until April 30, 2026 to:

  • Secure a paid storage spot for the 2026 season

  • Remove or relocate boats/trailers if they do not wish to use campground storage

  • Explore local marinas or storage options as needed

📌 Notes & Guidelines

  • All stored items must be clearly labeled with the owner’s name and site number

  • The campground is not responsible for theft, weather damage, or misuse — storage is at your own risk.

  • Unregistered or unpaid trailers and boats may be a subject to be removed after 1 May 2026.

For early reservations or questions, please contact:

📧 winetrailcampground@gmail.com

Thank you for helping us keep Cayuga Wine Trail Campground & Cabins clean, organized, and fair for everyone!

⚠️ Safety & Personal Responsibility

At Cayuga Wine Trail Campground & Cabins, your safety is important to us. We work hard to maintain a clean, secure, and nature-friendly space, but as a guest, you are ultimately responsible for your own well-being.

📱 

Weather & Emergency Awareness

  • Please monitor local weather conditions on your own device (phone, radio, or weather app).

  • In case of storms, high winds, or power outages, take appropriate safety precautions.

  • If emergency shelter is needed, follow the posted instructions or contact staff during office hours.

🏕️ 

Use the Campground at Your Own Risk

  • As a privately owned campground, we provide access to this land with care and attention to safety, but nature is unpredictable.

  • The owner is not responsible for injuries, accidents, or damages resulting from weather, wildlife, natural terrain, or personal negligence.

✅ 

Our Commitment to Safety

  • We inspect facilities regularly and strive to meet all standard campground safety guidelines.

  • Fire rings, paths, and public areas are maintained as best as possible given seasonal and natural conditions.

  • If you notice something unsafe, please report it to the office immediately.

Thank you for being responsible, aware, and respectful of both nature and your fellow campers. That’s what keeps this place beautiful and safe for all.

🌲 

What to Expect & Be Prepared For

Welcome to Cayuga Wine Trail Campground & Cabins— a place to reconnect with nature, slow down, and experience the wild beauty of the Finger Lakes. We’re not a resort. We’re the real outdoors. Here’s what that means:

⚡ 

This is a Rustic, Natural Setting

  • We are located in a wild, forested area.
    You may hear owls at night, see deer at dawn, and yes — occasionally, a spider or frog might say hello.

  • Blackouts can happen during storms or strong winds.
    We do our best to help as we can but power blackouts are beyond anyones control. Please bring a flashlight or headlamp, and be ready for occasional delays or disruptions of service.

💧 

Water Delivery & Flow

  • Water on-site is fresh and drinkable, but may take a moment to flow at full pressure—especially during dry spells or peak usage hours.
    Please be patient ⏳

🛶 

Come Prepared

  • We recommend bringing:

    • Flashlights or lanterns

    • Bug spray

    • Warm layers for cool nights

    • A sense of adventure

    • And maybe a good book — Wi-Fi can be spotty!

🌿 

Respect the Land

  • Leave no trace: take all trash with you or use designated bins.

  • Do not feed wildlife or leave food out.

  • Stick to paths and designated areas to protect plants and wildlife habitats.

  • Enjoy nature without taking it home in your cooler or on your shoes

💚 

Be Kind, Be Flexible

  • Sometimes, nature surprises us. A little rain, a curious raccoon, or a delay in something minor—it’s part of the magic.
    Come with an open heart, and you’ll leave with great memories.

🏡 Guest Notice: Private Property & Office Availability

Please be aware that our campground is located on privately owned land, and while we work hard to make your stay enjoyable, this is not a commercial resort with 24/7 staffing.

🔑 What This Means for You

  • The staff are not available at all hours.

  • Our team is present during posted office hours and is happy to assist you with questions, concerns, or needs during that time.

📞 Need Help?

  • For general questions, please visit the office during open hours or call/text us at 607 869 9787

  • For emergencies outside office hours, follow posted instructions or call 911 if urgent.

🧭 Be Prepared

  • Please plan ahead for arrival, check-out, water, trash disposal, and other needs.

  • We do our best to provide a safe, welcoming space, but you are responsible for your own safety and preparedness.

Thank you for respecting this land and the people who care for it.

By staying here, you agree to follow campground rules and policies, just like you would when visiting any private property.

Additional Campground Policies

 

  • Guests from the road: All visitors must register at the office and receive a visitor pass.

  • Seasonal guests: All seasonal guests are required to read and sign the updated campground policy.

  • Extended stays: If you decide to extend your stay, rates will be calculated from the beginning of your current reservation period — they do not simply add on to previous daily rates.

  • Water leaks or damages caused by negligence: If a leak or faulty equipment issue occurs due to guest negligence (e.g., not properly shutting off water valves), financial responsibility may be imposed on the guest. We want to avoid any situation where a negligence causes water shortages for others.

  • Conserve utilities: Please conserve water and electricity. Doing so helps respect the needs of all guests — and of the planet.

  • Speed limit: The speed limit on the property is 5 mph. Please drive slowly, and be mindful of children and the peace of other guests.

  • Zero tolerance for violence or discrimination: Any acts of violence, harassment, or discrimination will be reported and may result in immediate removal from the premises.

  • Non-political space: This is a nature-focused, inclusive environment. Political banners, flags, or slogans are not permitted. We welcome all races, religions, and political beliefs — but this is a space to disconnect from labels and reconnect with nature.