Cancellation Policy
COAL CREEK CAMPING AND RV
CANCELLATION AND REFUND POLICY
This Cancellation and Refund Policy applies to reservations at Coal Creek Camping and RV.
Extended stays of one month or longer are additionally subject to the Coal Creek Camping and RV Extended Stay Application, Policies & Site Occupancy Agreement. Where there is a conflict concerning cancellation, early departure, payment, or refunds for an extended stay, the Extended Stay Agreement will apply.
DAILY RATE RESERVATIONS
Cancellations Before Arrival
Cancellations made 8 days or more before the scheduled arrival date will receive a refund of amounts paid, less a $25 cancellation fee.
Cancellations made 7 days or less before the scheduled arrival date are non-refundable.
Written cancellation notice is effective when received by Coal Creek Camping and RV.
Reservation Date Changes
Requests to change reservation dates must be received 8 days or more before the scheduled arrival date.
Approved reservation changes are subject to availability and a $10 change fee.
Any difference in rates resulting from the requested change will be charged or refunded, as applicable.
A change to reservation dates does not guarantee availability of the same site.
Requests to change reservation dates received 7 days or less before the scheduled arrival date will be treated as a cancellation and are non-refundable.
After Occupancy Begins
Once occupancy of the site has begun, no refunds will be provided for unused nights, late arrivals, early departures, changes in travel plans, or other reductions to the reserved stay.
Discounted and Non-Refundable Reservations
Reservations booked under a rate, promotion, discount, or offer identified as non-refundable or final sale are non-refundable and cannot be changed unless otherwise stated in the terms of the applicable offer.
Weather and Natural Conditions
Refunds will not be provided because of weather, smoke, air quality, wildfire conditions that do not require evacuation, road conditions, changes in outdoor recreation conditions, or other natural conditions affecting the guest's travel plans or enjoyment of the stay.
Where Coal Creek Camping and RV is required to close or evacuate the campground because of a government order or direction from emergency authorities, refunds or credits for unused nights will be determined in accordance with the circumstances, applicable law, and any emergency policies established by Coal Creek Camping and RV.
EXTENDED STAY RESERVATIONS
Extended stays of one month or longer are governed by the Coal Creek Camping and RV Extended Stay Application, Policies & Site Occupancy Agreement.
Cancellation Before Arrival
The following cancellation policy applies when an approved extended stay is cancelled before the scheduled arrival date:
30 days or more before arrival: The Initial Payment will be refunded, less a $25 administration fee.
14 to 29 days before arrival: 50% of the Initial Payment will be refunded.
Less than 14 days before arrival: The Initial Payment is non-refundable.
Written cancellation notice is effective when received by Coal Creek Camping and RV.
Refunds may be reduced by other amounts properly owing under the Extended Stay Agreement.
Early Departure
Guests wishing to depart before the approved departure date must provide at least 30 days' written notice.
The notice period begins when written notice is received by Coal Creek Camping and RV.
The registered guest remains responsible for site fees and other applicable charges during the required notice period, even if the RV or occupants leave the campground earlier.
Where the required 30 days' written notice is provided, prepaid site fees applicable to periods after the effective departure date will be refunded, less any outstanding amounts properly owing under the Extended Stay Agreement.
Electricity charges, damage charges, cleanup costs, and other amounts that cannot reasonably be calculated before departure may be processed after the guest has left the campground.
HOW TO CANCEL OR REQUEST A RESERVATION CHANGE
Cancellation and reservation-change requests must be submitted through the Coal Creek Camping and RV online booking system or by email.
Coal Creek Camping and RV booking website
Email: info@coalcreekcampandrv.ca
The cancellation or change is effective when the request is received by Coal Creek Camping and RV.
Guests are responsible for retaining confirmation that their cancellation or change request was successfully submitted.