I am writing regarding my recent booking for the campsite “Partial Service 30 AMP + Water – Summer 21” from May 16–18, which was fully paid in advance, including the site lock fee.
Unfortunately, our experience at the campsite was extremely disappointing due to the lack of basic amenities and the poor customer service we received during our stay.
As outdoor tent campers, access to functioning washrooms and hot showers is a basic necessity. However, throughout our stay, the shower facilities were either completely out of order or without hot water. The women’s showers were entirely unusable for two consecutive days. This created a very uncomfortable and unacceptable situation for us as campers staying outdoors without access to proper sanitation facilities.
On the second day, the same issue continued, and when I contacted the office to inquire about the water shortage and washroom situation, I was informed that the matter was still “a work in progress.” Due to these ongoing issues and the discomfort caused, I advised the office that we would be checking out one day early. Unfortunately, the response I received from the staff member was simply, “Fine, go ahead,” which I found to be rude, dismissive, and highly unprofessional. Instead of acknowledging the inconvenience caused or attempting to assist us, the interaction made the situation even more disappointing.
Additionally, I felt there was a noticeable difference in the way outdoor tent campers were treated compared to RV campers, which further impacted our overall experience negatively.
I have video and photographic evidence documenting the condition of the washrooms, showers, and the issues mentioned above. Given that the advertised services and expected camping experience were not provided, I believe a refund for the unused portion of our stay is reasonable.
Therefore, I respectfully request a refund for the dates of May 17 and 18 due to the lack of essential facilities and the unsatisfactory customer service we experienced.
I hope this matter can be resolved professionally and amicably. I look forward to your response and a fair resolution.