shawn c.

July 2026

1/5

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Satisfaction Rating

I am writing to formally express my disappointment regarding our recent stay at your campground. We had reservations for Site 345 from June 28 through July 7, but due to the overall conditions of the park, we chose to leave early on the morning of July 4. We selected your campground because it is marketed as a family friendly destination. Unfortunately, our experience did not reflect that expectation. Throughout our stay, the park appeared poorly maintained. There was trash scattered throughout the grounds, including half-eaten sandwiches, pepperoni slices, smashed mini liquor bottles, and dog waste. These conditions created an unpleasant environment and raised concerns about the overall cleanliness of the property. We also observed numerous adults repeatedly walking directly through our campsite, showing little respect for campers’ personal space. In addition, it was common to see individuals who appeared to be intoxicated operating golf carts throughout the campground, creating what we felt was an unnecessary safety risk. The smell of marijuana was also pervasive throughout the park for much of our stay. The pool area was equally disappointing. The water was noticeably cloudy, popsicle wrappers and other trash were left around the pool deck, and adults were floating on inflatable tubes in the toddler splash pad without any apparent enforcement of the rules. Most concerning was the lack of attentiveness from the lifeguards assigned to the water slides. On multiple occasions, they stood together talking amongst themselves rather than actively monitoring the children using the attractions. As a parent, that was extremely unsettling. We understand that no campground is perfect and that busy holiday weekends present additional challenges. However, basic cleanliness, safety, and supervision should never be compromised, especially at a campground that promotes itself as a family destination. Regrettably, this experience fell far below our expectations and ultimately caused us to cut our vacation short. We ended up finding another Jellystone that promotes itself as a family friendly park and absolutely lives up to that expectation. I hope you will take these concerns seriously and address them so that future families receive the experience your marketing promises. I would appreciate a response regarding how these issues will be addressed and whether any consideration will be given for the portion of our reservation we were unable to use because we felt compelled to leave early.

S.K.

July 2026

5/5

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Satisfaction Rating

Lots of activities to do. The kids loved it - pool, fireworks, tie-dye, slides. Very quiet at night for how big and full it was! Definitely rent a golf cart.

K.T.

July 2026

2/5

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Satisfaction Rating

we lived in house number ss08. everything was great until nightfall. at night we noticed that there were bed bugs living in the bed, this means that the staff of this campsite does not check the condition of their houses before the arrival of guests. I am very sorry that this spoiled the impression of your campsite. Also, there is no network on the territory, so I would like your campsite to take care of this, the website indicates that the house has a TV but in reality it has no signal. I was recommended your campsite as the best place to relax but it seems that was many years ago