Refund Policy

INDIVIDUAL RESERVATIONS: Full refunds are available if Panama Rocks has to cancel your reservation before check-in.

  • Any new reservation can be cancelled for full refund up to 24 hours after the reservation is made.

  • Full refunds are available if you cancel up to 14 days before your check-in date.

  • Partial refunds of 80% are available if you cancel 7 to 13 days before your check-in date.

  • No refunds are available if you cancel within 6 days of your check-in date.

  • If you experience a true emergency (such as a serious medical or family issue), please reach out to us. While we cannot make guarantees, we may be able to offer a credit toward a future stay depending on the circumstances.

GROUP RESERVATIONS (for groups with 3 or more glamping units and/or 3 or more tent camping units reserved by one person, group, or organization across one or more reservations): Full refunds will be issued if Panama Rocks must cancel your reservation before check-in.

  • Any new reservation can be cancelled for full refund up to 24 hours after the reservation is made.

  • Full refunds are available if you cancel 60 or more days before your check-in date.

  • Partial refunds of 80% are available for cancellations made 30 to 59 days before check-in;

  • 50% refunds are available for cancellations made 15 to 29 days before check-in.

  • No refunds are available for cancellations made within 14 days of check-in.

We recommend purchasing travel or event insurance to protect against unexpected changes to your plans.