Terms & Conditions
Rainbow Valley Campground
Campground Terms & Conditions
By completing a reservation and authorizing payment, you confirm that you have read and agree to the following Terms & Conditions. These conditions apply to all registered campers, dome guests, occupants, and visitors.
Campground Page (scroll down to Guidelines)
Comfort Camping Page (scroll down to Guidelines)
Reservation Policy
Reservations can be made online, by phone, by email, or in person. A reservation is considered confirmed once payment has been successfully received.
Guests must be at least 21 years of age to make a reservation.
At least one person aged 21 or older must remain on-site at all times.
The individual making the reservation (“Registered Guest”) is responsible for:
The condition and cleanliness of the campsite or dome
All damages caused by their group or visitors
The conduct and behaviour of all occupants and visitors
Payment Policy
Full payment of the total reservation amount is required at the time of booking and must be made with a valid major credit card. By providing a credit card and completing the reservation, the guest authorizes Campspot to charge the card for the full reservation amount as well as any additional charges incurred during the stay, including damages, incidental expenses, service fees, or any outstanding balance at departure. The cardholder confirms that they are the authorized user of the credit card and that sufficient funds or credit are available to cover all applicable charges.
Booking Fees
All online reservations incur a 3% booking fee.
Security Deposits (Domes Only)
A $300 pre-authorized security deposit is required upon check-in.
A valid VISA or MASTERCARD is mandatory
Charges may apply for:
Damage or missing items
Excessive cleaning
Smoking inside domes
Policy violations
Lost or unreturned keys and/or gate access cards
The deposit will be released after inspection if no issues are found within 48 hours after departure.
Refund & Cancellation Policy
Refunds will not be issued for: early departures, inclement weather, or rule violations resulting in removal.
Campsites
A $15 cancellation fee applies to cancellations made more than 48 hours before arrival
Cancellations made within 48 hours of arrival will be charged one night’s stay, and the remainder of the reservation will be cancelled
Refund processing times may vary depending on the payment provider
Glamping Domes
More than 14 days before arrival: Full refund minus $25 cancellation fee
8–14 days before arrival: 50% refund
7 days or less: No refund
Refund processing times may vary depending on the payment provider
Reservation Modifications
Reservation changes (date changes or site changes) may be permitted depending on availability.
Modification requests should be made more than 48 hours before arrival for campsites.
Additional charges may apply if the new dates/sites fall within a higher pricing period or type of site.
Check-In & Check-Out
Check-in and check-out times help ensure sites are properly prepared for guests.
Check-in: 2:00 PM - Close Office Hours
Check-out: Before 11am
Check-in must occur during office hours. If arriving late, you must call 780-434-3991 during office hours for instructions.
Late departures may result in additional charges
Gate Access
Gate Operating Hours
The campground entrance gate does not operate between 11:00 PM and 7:00 AM. During these hours, vehicle access into the campground is not permitted, and the gate access card will not work.
Registered guests must park in the main parking lot and walk to their campsite during these hours.
Registered guests may leave the campground with a vehicle at any time.
Vehicle Access
The gate access information applies to one (1) registered vehicle per reservation.
Absolutely no parking on the grass
Only Rainbow Valley staff are authorized to grant gate access to individuals who do not possess a gate card.
Additional or second vehicles must be parked in the main parking lot and are not permitted inside the campground gates.
Gate Card Deposit and Return
A $20.00 cash deposit is required for each gate card.
The deposit will be refunded in full upon return of the gate card at checkout.
Failure to return the gate card at or before checkout will result in forfeiture of the deposit.
Gate cards may be returned the night before checkout for guests departing before office hours.
Compliance and Enforcement
Violation of the above regulations may result in guests being required to leave the campground immediately.
Guests are responsible for ensuring all members of their party comply with these terms.
Occupancy Limits & Length of Stay
Campsites
Maximum 6 people per site
One camping unit OR up to two tents (space permitting)
Maximum RV length: 35 feet (10.8 metres)
Maximum stay: 14 days per season
Domes
Must be occupied by someone 21 years or older
Rainbow Dome 2 people
Snow & Gem (family domes) 5 people
Campground Rules
To ensure an enjoyable experience for all guests, the following rules apply.
Quiet Hours & Conduct
Quiet Hours: 11:00 PM – 7:00 AM
No partying or disruptive behaviour
No visitors after 11:00 PM
Registered guests are responsible for their group and visitors
Violations will result in removal without refund
Vehicles & Parking
Campsites: One vehicle per site (if space permits)
Domes: One vehicle per site
No parking on grass
All additional vehicles and visitors must park in the main parking lot
Speed limit: 10 km/h
Alcohol Policy
Alcohol must remain within your assigned campsite or dome
Liquor bans may be enforced during long weekends
Do not carry open alcohol around the campground
Smoking Policy
Smoking is prohibited inside all domes
Properly dispose of cigarette butts
Evidence of indoor smoking will result in deposit forfeiture
Firewood & Fire Regulations
Firewood is available for purchase at the office. You’re more than welcome to bring your own firewood, provided it's from Alberta.
Open fires are subject to the City of Edmonton fire ban regulations.
Do not:
Burn garbage
Overfill fire pits
Use portable fire pits indoors (Domes)
Cook on portable fire pits unless designated
Always confirm fire status with staff
Cleanliness & Garbage
Sites and domes must be kept clean at all times
Garbage must be securely bagged and placed in designated containers
Pets
Must be leashed at all times
May not be left unattended
Owners must clean up after pets
Excessive barking or aggressive behaviour will not be tolerated
Damage to Property
Guests are responsible for any damage to:
Campsites
Domes
Furnishings
Picnic tables
Buildings
Campground property
Property belonging to Snow Valley Ski Club
Replacement or repair costs will be incurred
Emergencies
For dome-related maintenance issues, contact the office.
After hours, contact overnight security.
For medical emergencies, injury, or fire — dial 9-1-1.
Assumption of Risk, Waiver & Indemnification
Camping and glamping involve inherent outdoor risks, including but not limited to:
Uneven terrain
Wildlife
Weather conditions
Falling trees or branches
Fire hazards
Guests voluntarily assume all risks.
Rainbow Valley Campground and Snow Valley Ski Club are not responsible for any damage to or loss of property nor liable for personal injury or fatality resulting from natural and man-made occurrences, including but not limited to weather conditions, including lightning, wind, hail and other weather-related events; falling trees, branches, and other objects; collision with trees; fire, vandalism and theft.
Right to Refuse Service
Management reserves the right, with or without notice, to refuse service or require any person(s) to leave the campground for rule violations, abusive behaviour toward staff, or conflicts with local bylaws
Policy Changes
Management reserves the right to update policies at any time
Agreement to Terms and Conditions
By completing a reservation and staying at the campground, guests acknowledge that they have read and agreed to these Terms & Conditions.