Refund Policy

Cancellation Policy

We value every guest who chooses Stillwater Preserve and understand that plans sometimes change. Because our winter sites and park models fill quickly, the following policies apply:​

RV Site Reservations

• Cancellations made by August 31, 2026:
  Your $500 deposit will be refunded minus a $100 cancellation fee.
• Cancellations made after August 31, 2026:
  The full deposit becomes non-refundable.

Park Model Reservations

• 100% Payment required
• Cancel on or before Aug 31 → 90% refund (10% fee)
• Cancel after Aug 31 → No refund

Our Park Models are extremely limited and book far in advance, especially during the winter season. Because cancellations often occur too late for us to re-rent the unit, we require a firm cancellation policy to ensure availability and fairness for all guests.​

Unlike standard RV sites, Park Models function more like vacation rentals — once reserved, they are unavailable to others and remain empty if the guest cancels. The strict policy helps us keep rates reasonable, manage high demand, and maintain our commitment to guests who plan their stay months ahead.

We appreciate your understanding and encourage guests to secure travel insurance if concerned about unexpected changes.

Daily & Weekly Bookings

Winter Season (October 1 – May 1)

• Cancellations made by August 31, 2026:
  Full refund minus 10% of the total booking.
• Cancellations made after August 31, 2026:
  No cash refund

Summer Season (May 1 – September 30)

• Cancellations made 30+ days before arrival:
  Full refund minus a $25 cancellation fee.
• Cancellations made within 30 days of arrival:
  No cash refund.