I arrived at 3:15 pm to pick up the keys for our cabin (check-in was at 3). They stated the cabin was not ready which was a little surprising. She explained that during peak season they can't guarantee having keys available at 3 pm. My bad for not reading the very fine print. Online it said the office closed at 4 and at 3:55 pm I still hadn't heard from anyone. I went back into the office and asked for an update and they said they were waiting for keys from their cleaners (and that was the cause of the delay was cleaning). I asked what happens if y'all close and I still don't have my keys. She said the keys would be in the door when it was ready. At that point in time, a manager had walked up to the desk. She said she had to inspect the cabins to check the cleanliness and they would be in contact shortly. I received a call at 4:05, assuming telling me I can finally check in, but no it was to say the manager was on her way to check it. After another 15 minutes I received another call that I was finally able to check into our cabin (4:22 pm to be exact). Another thing I did not realize until getting into the cabin is none of the linens were included. So again, very confused on why we couldn't check in at 3 pm. I personally own and run an Air BnB, turn it myself, and I can typically have it complete in 2 hours and this is an over 2000 sqft home, 3 bedrooms, and two bathrooms. The linens are the longest process. I've been open 12+ months, with a 5 star rating (super host) and I have had 0 complaints on cleanliness.
Sidenote: all of the employees I was speaking with were super nice and seemed to be understanding. My sister parked her camper down the way from our cabin and it was a great location, the site was clean, and we were able to setup her up pretty quickly. The events for children were great and my nephews had a great time! The beach area was also super nice and clean.
After further walking around our cabin, it was super dusty. The walls, light fixtures, ceiling fans, just dust everywhere. At least 50% of the blinds were not operational, the sink drains had popcorn kernels in them, one just had some sort of black goop, and when taking out the trash the bottom of the can was horribly disgusting (as you can see in the photos). Again, very confused on why we couldn't check in on time when the excuse was due to cleanliness of the cabin. The next morning, we were having coffee on our porch (which was screened in and VERY nice to enjoy) and some cleaning girls pulled up across the street to begin a turn. For the first 30-45 mins, one girl was just playing on her phone while the other girl is dumping whatever she had swept into the dust pan outside.
Upong checking out, I spoke to another representative about the frustrations and she said she would have a GM contact me. I checked out AT 10 am on Sunday and I have yet to hear from anyone.
With all of that being said, I would have been way more understanding of the situation if we could have checked in on time and prices weren't so steep. There's a campground maybe 15 mins from downtown Nashville that actually used to be another Jellystone location. The new owners of the campground offering cabins for less than $200/ night and look much nicer online. I paid over $700 for two-nights. I understand it's a tourist location but I don't believe that's a reasonable amount with the conditions of the cabins.