Cancellation Policy

Lock site and booking fees are non-refundable and non-transferable.

Nightly Cancellations and Refunds: If you need to cancel, do so by e-mail or phone at 757-565-2300 to avoid owing the full stay. 8 days or more before arrival, nightly reservations can be canceled for a $35 cancellation fee; lock site and booking fees are non-refundable.  If you would like to avoid the $35 cancellation fee, we can easily hold your deposit for a future stay with no blackout dates or expiration if you cancel your reservation on time.

For example, if you are arriving on a Friday and need to cancel, you must cancel by Thursday of the week before to qualify for a refund and avoid owing for your entire stay.

There are no refunds for nightly reservations within 7 days of arrival.

Monthly Special Offer

Cancellations can be made 1 month and 1 day or more before arrival, with a cancellation fee of 10% of the first month's rent.

There are no refunds on this monthly special reservation within 1 month of arrival