Terms & Conditions
These terms and conditions must be accepted prior to you beginning your stay with us!
Terms and Conditions
Flat Creek Marina & RV Camping is a safe place for everyone to enjoy.
The safety, well-being and experience of each and every person is important to us. As such, please find park rules below.
CHECK-IN: 2pm
CHECK-OUT: 12pm
If you would like a late check-out, please give us a call and we will try to accommodate you!
PETS: See our pet rules below for details.
QUIET HOURS: are between 10:00 PM and 8:00 AM. On holiday weekends, we do not expect folks to be quiet by 10:00pm.
SPEED LIMIT: is 5 MPH throughout the park.
MARINA: is a no wake zone.
SEWER CONNECTION: A positive sewer seal at both ends of the sewer hose is required.
TRASH/GARBAGE: Dumpsters located in the park are for personal trash only. No furniture, appliances, tents, etc. Please break down all large boxes.
DISPOSAL OF FISH REMAINS: Do not discard remains in swimming areas or onto the boat ramp.
PARKING: Each campsite comes with two parking passes. If you have more than two vehicles per campsite, a day pass is $5.00 per vehicle is required. These can be purchased online at check out or in the store. If needed, there are other parking areas within the park.
CHILDREN (Under age 15): Do not leave your child unattended or without adult supervision.
SWIM AT YOUR RISK: There is no lifeguard on duty.
COMMUNITY FACILITIES: Restrooms, showers, and laundry is available to all registered guests.
• Children must be accompanied by a parent or guardian.
• Wipe out the washers and remove lint from the dryers after each use.
• Report any problems with laundry machines to the Flat Creek store staff.
LIABILITY: All park facilities and equipment of the park is intended for the convenience of guests. Any and all persons using the facilities do so at their own risk. Flat Creek Marina & RV Camping is not responsible for accidents, fires, falling limbs, thefts, wind, floods, personal negligence, acts of God or other unfortunate circumstances. The registered guest is financially responsible for all individuals, guests or pets at their site, as well as for any/all damages that may occur to park property.
RATE CHANGES:
Prices are subject to change at any time. If fees change, we will honor the fees in effect when you made the reservation if you have made a deposit, as long as you do not change the reservation. If you make changes, we will apply the new fees.
DATE CHANGE AND CANCELLATION POLICY
CHANGING YOUR DATES
We want your experience with us to be easy so that you can focus on fun and relaxation!
Three or more days’ notice: No fee when re-booking
Less than three days’ notice: $25 fee when re-booking
CANCELING YOUR RESERVATION
CANCELING DAILY & WEEKLY RESERVATIONS (With exception of holidays)
Three or more days’ notice: Full refund
Less than three days’ notice: One night fee is charged
Early departure: No refund
CANCELING MONTHLY RESERVATIONS
21 days or more notice: Full refund
Less than 21 days’ notice: $25 fee is charged
Less than 14 days’ notice: $75 fee is charged
Early departure: No refund
CANCELING HOLIDAY RESERVATIONS
The following weekends are considered “holidays” and must be paid in full 2 weeks prior to arrival.
Memorial Day, Independence Day, Labor Day
21+ days' notice: Full refund
14-20 days' notice: One night fee is charged
Less than 14 days’ notice: No refund
Early departure: No refund
We are happy to assist you with reservation changes at any time.
Please call us at 903-849-6356 or email us at flatcreekmarinarv@gmail.com
DOGS RULES:
• Make sure you have a leash handy at all times. Use it if you are around other dogs or need more control of your dog.
• Please clean up after your dog. There will be a charged $20 if we have to clean up after your dog.
If your dog barks loudly all the time, you may be asked to keep him/her in the camper. If your dog barks loudly in the RV, the dog may be asked to leave the park. Your owners will not like this.
• If your dog attacks another animal in the park, you will be required to keep him/her on a leash or in the camper.
CABIN RENTAL: Cabins are 100% non-smoking. There will be a $250 charge for smoking in the cabins.
Credit Card on File program – Flat Creek Marina & RV Camping LLC uses a “Credit Card on File” program as a convenient method of paying for guest services. Your credit card information will be kept confidential and secure.
By accepting the Flat Creek Marina’s Terms & Conditions, I (we) authorize and request that Flat Creek Marina & RV Camping LLC charge my credit card for any balance due on my account. This authorization relates to all charges incurred at Flat Creek Marina. My card will remain securely stored for future use by Camp Spot, a secure credit card processor that partners with Flat Creek Marina & RV Camping LLC to collect payments. This authorization will remain in effect until revoked by me in writing.
Q & A about Credit Card on File.
How does this work? Fees due at time of checkout will be paid using the card on file unless you elect to pay by an alternative method.
What are the benefits to me? You can use your credit card on file to pay for reservations, deposits, and store purchases. It will make checkout easier, faster, and more efficient.
How can I be assured that my credit card information will remain safe? We are under the strict rules and guidelines of Payment Card Industry (PCI) Compliance to protect credit card information. Camp Spot, our credit card processing vendor, will store your information on a secure and encrypted site, which will enable us to run bank card transactions on our computer system. Our employees will not have access to your bank card.
CONTACT INFORMATION:
Store/Office Phone: 903-849-6356
Email: flatcreekmarinarv@gmail.com