Cancellation Policy

Cancellation & Refund Policy

Cancellation terms vary by selected rate or package, accommodation type, and stay dates. Specific terms disclosed at booking take precedence over our standard cancellation policy.

All cancellations must be made by telephone. Email and text cancellations are not accepted.


Preferred & Good Sam Rates

  • RV & Tent Sites: Cancel by 4 p.m. at least 7 days before arrival.

  • Cabins: Cancel by 4 p.m. at least 14 days before arrival.

  • Eligible refunds are subject to a $20 administrative cancellation fee.

  • Reservations made or cancelled inside these deadlines have non-refundable deposits.


Flexible Stay Rate

  • May be cancelled or modified until 4 p.m., 72 hours before arrival.

  • Eligible cancellations are subject to a $20 administrative cancellation fee.

  • Reservations made or cancelled inside 72 hours are non-refundable.

  • Modifications are subject to availability, applicable restrictions, and current rates.


Amenity Package Rates

ALL AMENITY PACKAGE RESERVATIONS ARE NON-REFUNDABLE.

  • Package reservations are non-refundable regardless of accommodation type or cancellation date.

  • No refunds or credits are provided for cancellations, unused nights, or unused package amenities.

  • Package rates are for new reservations only and cannot be applied to existing reservations.

  • Existing reservations may not be cancelled, rebooked, repriced, transferred, or modified to obtain package pricing or benefits or to circumvent offer terms.

  • Package rates cannot be combined with Good Sam or other discounts, promotions, special rates, or offers.


Holidays & Special Events

All RV sites, tent sites, and cabins require 30 days' cancellation notice unless otherwise stated. Reservations made or cancelled within 30 days have non-refundable deposits. Certain holidays and special events may have unique terms disclosed at booking.


General Cancellation Terms

  • No refunds or credits are provided on or after the scheduled arrival date, including for no-shows, late arrivals, early departures, or unused nights.

  • No refunds are provided for the discomforts of nature or weather.

  • Approved refunds are returned to the original credit/debit card.

  • Cancellation policies may be amended during significant regional or national travel disruptions.

  • The specific terms of the rate or package selected at booking control if they differ from the standard policy.

Deposit & Payments

All reservations require up to a full stay deposit (including tax, resort, & other fees) due at the time of booking. All outstanding balances are due by the time of arrival.