Refund Policy

Cancellation & Refund Policy

Your reservation at Sanders Mountain Campground is both special and important to us.  If your plans change, please contact us to modify or cancel your reservation per the terms below.  Our policy varies depending on the timing of your cancellation or modification notice in advance of the reservation or departure date. Camping is an outdoor experience we do not give credit or refunds for the discomforts of nature.

Site Rentals:  Cancellation Policy

If you need to cancel your RV or tent site reservation, we require at least 7 days' notice prior to your scheduled arrival date.

  • 7 or more days before arrival: A refund will be issued, less a $25 cancellation fee.

  • 6 to 3 days before arrival: You may choose to modify your reservation or receive a campground credit for a future stay. If you choose to cancel, a $25 cancellation fee will apply, and 50% of your reservation will be refunded.

  • Less than 3 days before arrival: Reservations are non-refundable. This also applies to shortened stays and early departures. At management's discretion, a reservation may be modified or a campground credit may be issued for a future stay.

Management reserves the right to make exceptions on a case-by-case basis.

Monthly Site Rentals: If you must cancel your monthly site reservation, we require a 14-day notice by phone prior to the arrival date.  Refunds will be issued less a $50 cancellation fee. With less than a 14-day notice, the entire reservation fee is non-refundable.  Monthly site rental guests must provide a 30-day departure notice by phone.  Without a 30 day notice no refund will be issued for an early departure.

Modification Policy:  If you would like to modify a reservation for non-monthly rentals to another date we will do this one time as a courtesy as long as it is done 3 or more days prior to the arrival date.  Subsequent modifications can be made if completed via phone 3 or more days prior to arrival date with a $15 change fee for daily and weekly sites and $50 for monthly sites and lodging.  Modifications are not allowed with less than a 3-day notice and can be made up to three times. Camp Credit can be issued upon the guest’s request for stays canceled prior to the non-refundable time period.  Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance. Modification is subject to availability.  If Sanders Mountain Campground LLC needs to cancel a reservation, you will be offered a full refund or the opportunity to make a reservation for a different date.  

24-Hour Policy:  Within 24 hours of making any reservation you may cancel it via phone and a refund will be issued. However, the 24-hour policy does not apply to cancellations within 24 hours of arrival date.