Refund Policy

CANCELLATION / REFUND POLICIES

RV SITE RESERVATIONS

If you cancel your RV site reservation 31 days or more before your reservation start date, you will be refunded your entire reservation amount less a 10% cancellation fee.

If you cancel your RV site reservation less than 31 days and more than 7 days before your reservation start date, you will be refunded 50% of your reservation amount.

If you cancel your RV site reservation 7 days or less before your reservation start date, your reservation is non-refundable.

CABINS & APARTMENTS (LODGING)

If you cancel your lodging reservation 61 days or more before your reservation start date, you will be refunded your entire reservation amount less a 10% cancellation fee.

If you cancel your lodging reservation less than 61 days and more than 30 days before your reservation start date, you will be refunded 50% of your reservation amount.

If you cancel your lodging reservation 30 days or less before your reservation start date, your reservation is non-refundable.

CANCELLATION CONFIRMATION

It is the customer’s sole responsibility to ensure that any reservation they wish to cancel is officially canceled in accordance with our cancellation policy. A reservation is not considered canceled until the cancellation has been confirmed by our system or staff.

Attempting to cancel via voicemail, email, or phone without receiving confirmation does not constitute a valid cancellation. We will make reasonable efforts to assist with cancellations, but customers remain fully responsible for ensuring their cancellation is completed and acknowledged.

No refunds will be issued for cancellations that are not properly completed and confirmed.