Refund Policy

Stillwaters Creek Campground & Cabins

Refund Policy

At Stillwaters Creek Campground & Cabins, we strive to provide a high-quality outdoor hospitality experience for all guests. Due to the nature of campground and cabin reservations, the following refund policy applies to all stays, reservations, fees, and services.

By making a reservation or entering the property, guests acknowledge and agree to the following refund terms.

GENERAL REFUND POLICY

Refund eligibility is determined based on the campground’s Cancellation Policy and Guest Terms & Conditions.

Approved refunds will be issued only to the original payment method used at the time of booking.

Processing fees are non-refundable.

Refund processing times may vary depending on the guest’s financial institution but are generally completed within 5–10 business days after approval.

NON-REFUNDABLE CIRCUMSTANCES

Refunds, credits, or prorated adjustments will not be issued for:

  • Early departures

  • Late arrivals

  • No-shows

  • Voluntary changes in travel plans

  • Inclement weather

  • Rain, storms, flooding, wind, or other natural events

  • Wildlife encounters

  • Outdoor environmental conditions

  • Utility interruptions

  • Wi-Fi or internet outages

  • Temporary maintenance issues

  • Road conditions

  • Smoke, insects, mud, uneven terrain, or other natural campground conditions

Camping and outdoor recreation involve inherent risks and naturally occurring environmental conditions. Guests acknowledge and accept these conditions as part of the outdoor experience.

RULE VIOLATIONS & GUEST REMOVAL

Guests removed from the property for violations of campground rules or Guest Terms & Conditions are not eligible for refunds.

This includes, but is not limited to:

  • Disorderly conduct

  • Illegal activity

  • Excessive intoxication

  • Unsafe behavior

  • Unauthorized occupancy

  • Property damage

  • Sewer violations

  • Prohibited chemical use

  • Excessive noise complaints

  • Aggressive pets or repeated nuisance barking

DAMAGES, CLEANING & ADDITIONAL CHARGES

Management reserves the right to charge the payment method on file for:

  • Property damage

  • Excessive cleaning

  • Smoking or vaping inside cabins or buildings

  • Pet-related damage

  • Sewer system damage

  • Missing items

  • Unauthorized guests

  • Rule violations

  • Chargebacks or disputed charges related to valid reservations

Guests may also be financially responsible for fines, cleanup costs, repairs, or damages resulting from misuse of campground facilities or violations of sewer and wastewater policies.

FORCE MAJEURE & OPERATIONAL CONDITIONS

Management reserves the right to close portions of the property, restrict access, modify amenities, or cancel reservations due to:

  • Severe weather

  • Flooding

  • Utility failures

  • Government orders

  • Public safety concerns

  • Emergencies

  • Circumstances beyond management control

In such situations, management may, at its sole discretion, issue partial refunds, future stay credits, or reservation transfers, but is not obligated to reimburse guests for travel expenses, fuel, lodging elsewhere, lost vacation time, or incidental costs.

PAYMENT DISPUTES & CHARGEBACKS

Guests agree to contact campground management directly regarding billing concerns before initiating chargebacks or payment disputes.

Fraudulent or improper chargebacks relating to valid reservations, campground fees, damages, or policy violations may result in additional collection efforts and recovery of associated administrative costs.