Cancellation Policy

We understand that plans change. This policy outlines how and when reservations may be canceled, and what happens to any payments made at the time of cancellation. Please read this policy carefully before booking. By completing a reservation, you agree to these terms.

How to Cancel

  • You may cancel by phone at (940) 227-4054 during office hours (8 AM – 5 PM daily), or online through your Campspot confirmation link at any time.
  • Cancellations are NOT accepted via social media, voicemail, or text message.
  • You will receive a emailed cancellation confirmation to the email entered during booking. If you don’t receive one, contact us immediately.

Standard Cancellation Windows

  • All reservations:
    • Cancel 14+ days before arrival: reservation is eligible per Refund Policy.
    • Cancel 7–13 days before arrival: reservation is eligible per Refund Policy.
    • Cancel 6 days or less before arrival: reservation is non-cancellable.
    • No-shows/No-calls are treated as a same-day cancellation. (Reservations will be released at 11AM the following morning after your check-in-date)

Reservation Changes

  • Inside the Cancellation Window: Any request to change dates is treated as a cancellation and is subject to the standard cancellation policy.
  • Outside the Cancellation Window: One (1) courtesy date change is permitted per reservation. Any difference in nightly rates will apply at the time of the change.
  • Finality: Once a courtesy change is made, the new reservation dates are considered non-changeable and non-refundable.