Refund Policy

Standard Refund Schedule

  • Cancel 14+ days before arrival: full refund (minus $25 processing fee)
  • Cancel 7-13 days before arrival: 50% refund (minus $25 processing fee)
  • Cancel 6 days or less before of arrival: no refund
  • No-shows/No-calls: no refund
  • Early departures or unused portions of any rental period: no refund
  • Reservations may be made up to 1 month in advance. (minus $25 processing fee)

After Check-In / Early Departure

  • No refunds for early departures, reduced nights, removals due to rule violations, or unused nights after check-in.

Weather

  • No refunds for weather, forecasts, road conditions, or guest discomfort.

Park Closure / Mandatory Evacuation

  • If the park is closed or a mandatory evacuation prevents the stay, we will provide either:
    1. a refund for unused nights, or
    2. park credit for unused nights (guest choice unless payment rules restrict it).

Hardship & Emergency Exceptions (Management Discretion)

In documented emergency situations, park management may offer a full or partial refund or a credit toward a future stay (supporting verification may be requested). Qualifying circumstances include:

  • Hospitalization of the guest or an immediate family member traveling with the guest 
  • Death of an immediate family member 
  • RV or tow vehicle mechanical breakdown in route to the park
  • Mandatory government evacuation orders or road closures that prevent travel to the park

To request a hardship exception:

  • Contact our office within 72 hours of your original arrival date.
  • Email or bring supporting documentation.
  • Park management will review and respond within 3 business days.
  • All decisions are at the sole discretion of park management and are final.

Park-Initiated Cancellations

  • If we must cancel your reservation for any reason within our control (e.g., site maintenance, utility failure), you will receive a full refund of all payments made.

Non-Refundable Charges

The following charges are non-refundable under all circumstances:

  • Third-party booking fees or online travel agency service fees
  • Transaction or credit card processing fees

Refund Method & Timing

  • Refunds are issued to the original payment method only.
  • Refund processing typically takes 5–10 business days.